eBay introduces new buyer protection services, but Parcelhero warns th…
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작성자 Olga 작성일25-02-16 12:19 조회17회 댓글0건관련링크
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The online market place eBay launched its compulsory new Buyer Protection scheme over the weekend. It introduces new 24/7 support for shoppers buying from private sellers and ensures customers won’t part with their money until their items have been successfully delivered.
That’s the good news, says the delivery expert Parcelhero.
The bad news is that there’s an added charge for this new protection, and the additional fees could tot up to a maximum of £86.75.
Parcelhero’s Head of Consumer Research, David Jinks M.I.L.T., said, ‘It’s great that eBay users can now enjoy the kind of protections when purchasing from private sellers that they already enjoy when buying from businesses. But this additional security comes at a price. With the new compulsory fees being introduced within months of eBay’s private sellers fees being dropped, web page the question has to be asked: "Have shoppers been left to foot the bill?"
‘There’s no doubt these new eBay protections are worthwhile. Best of all is the new 24/7 customer support. Buyers can connect anytime with a person by phone or send a Chat during office hours to get quick answers. The fact that payment to private sellers is only sent after a shopper’s order has been successfully delivered is also very reassuring. But all of this added security has a price tag – and buyers can’t opt out.
‘The new Buyer Protection fee is calculated as:
A flat fee of £0.75 per item, and
4% of the item price up to £300, and
2% of any portion of the item price from £300 to £4,000
‘In practice, what does that mean for shoppers? Well, if an item’s price is set at £20 by a private seller, an additional 80p plus 75p flat-fee is added automatically, so that the price that the customer sees in the listing is now £21.55.
That’s the good news, says the delivery expert Parcelhero.The bad news is that there’s an added charge for this new protection, and the additional fees could tot up to a maximum of £86.75.
Parcelhero’s Head of Consumer Research, David Jinks M.I.L.T., said, ‘It’s great that eBay users can now enjoy the kind of protections when purchasing from private sellers that they already enjoy when buying from businesses. But this additional security comes at a price. With the new compulsory fees being introduced within months of eBay’s private sellers fees being dropped, web page the question has to be asked: "Have shoppers been left to foot the bill?"
‘There’s no doubt these new eBay protections are worthwhile. Best of all is the new 24/7 customer support. Buyers can connect anytime with a person by phone or send a Chat during office hours to get quick answers. The fact that payment to private sellers is only sent after a shopper’s order has been successfully delivered is also very reassuring. But all of this added security has a price tag – and buyers can’t opt out.
‘The new Buyer Protection fee is calculated as:
A flat fee of £0.75 per item, and
4% of the item price up to £300, and
2% of any portion of the item price from £300 to £4,000
‘In practice, what does that mean for shoppers? Well, if an item’s price is set at £20 by a private seller, an additional 80p plus 75p flat-fee is added automatically, so that the price that the customer sees in the listing is now £21.55.
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